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What is your Returns Policy?
Perfect Paws will be happy to exchange or refund any item if it is faulty or defective.
If you wish to return an item , you must contact us within 5 days of receiving shipment. Merchandise must be returned in it's original, new and unused condition within 15 days of receipt. All products must be returned in original packaging and sent back to us using an insured method such as Registered Post. The customer is responsible for original and return shipping charges on all returns and exchanges. We will determine whether or not an item returned is unused, and is in original condition. Credit Notes or exchanges will be provided once original item has been received.
To help us quickly exchange an item for you please e mail us at
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with the following information:
- Your Name
- Order Number
- Reason for return
- Item you wish to Exchange
- Size/ Color/ or Style you wish to Exchange For
Please take into consideration the cost and time involved in returning and exchanging items. Most items are returned because the pet was not measured. Measuring your pet is the only way you will know if the item will fit properly.
Custom or personalized items are not returnable for credit unless there is a workmanship error. Personalized, custom and perishable items are final and cannot be exchanged or returned. Please make sure measurements are correct before ordering.
Please keep in mind different times of year are busier than others for our designers, seamstresses, and manufacturers. The original order may have been placed when shipment and transit times runs smoothly. Holidays and change of seasons are always busier and this may cause a delay in being able to receive the items in a timely manner.
What methods of payment are available?
Payment Methods: Secure online ordering is effortless with Master Card, Visa, Discover, Paypal and check. If you prefer to pay by check please contact us by email. It takes five working days for a cheque to clear before the order will be dispatched.
What is charged for post and packaging?
This cost is based on weight and is determined at the checkout stage.
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